Correspondence
Speak to the maison.
One watch, one desk, one person reading.
Questions before you buy, help with an order, a return or a warranty claim — write to us and you will hear back from a person, not a queue.
Write to us
The fastest way to reach us, and the only one that leaves a written record for your order.
hello@example.comWhen we reply
- Order & delivery questions
- 1 business day
- Returns & exchanges
- 1–2 business days
- Warranty claims
- 2–3 business days
We read messages Monday to Friday, Irish time. Weekend notes are answered on Monday.
Track an order
Your dispatch email carries the tracking link. Your account holds every order and its status.
Answered already
Perhaps we can save you the note.
Most questions we receive already have a written answer. If yours is here, you have it now rather than tomorrow morning.
Shipping & delivery times
Ireland, the UK, the EU and worldwide, with dispatch times.
ReadReturns & exchanges
Thirty days, three steps, and who pays the postage.
ReadUsing & caring for it
The chronograph, water, bracelet sizing and the battery.
ReadThe specification
Movement, materials and the five expressions of light.
ReadA faster answer
What to put in your note.
Include these and we can usually resolve the matter in a single reply rather than three.
Start a message- Your order number — it begins with a # and sits at the top of your confirmation email.
- Which expression you ordered, if the question is about the watch itself.
- A photograph for anything physical — a fault, a mark, or damage in transit.
- When it arrived — the 30-day return window and the 24-month warranty both run from delivery.
- Your country, so we can quote the right return route and timing.
The register
Not a question — just curious.
If you are not ready to write but would like to hear when a new expression is finished, leave your address. Notes from the bench, nothing else.
This adds you to our mailing list only. For anything needing a reply, please write to us directly.
The signature piece
Still deciding?
Thirty days to return it and two years of cover mean the decision is reversible. Ask us anything first — or simply see the watch.